How long we keep your records.

Every document you save — a note, journal entry, worksheet, assessment, or transcript — is kept for three years from the day it was created, unless the practice chooses a longer period (1 to 50 years). When that time is up, the document is permanently deleted, whether the account is active, archived, closed, or no longer linked to a therapist. About 30 days beforehand we try to email the client and the therapist so either of you can sign in and save a copy. Session audio is never stored: it is destroyed as soon as it has been turned into text. Sign-in and access links are short-lived, encrypted backups roll over within 35 days, and security audit logs and billing records are kept for six and seven years because the law requires it.

A documented legal or preservation hold is the only thing that delays a scheduled deletion, and it must be requested before the deadline. Anything you download or print is outside Helo Echo and is yours to keep. For an export, correction, retention-setting, or deletion request, email info@heloecho.com.