Helo Echo

Frequently asked questions.

Still need a real person?

If the FAQ did not answer your question, or something is not working the way it should, email us at info@heloecho.com.

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Product help

Tell us which page you were on, what you clicked, and what happened next. Browser and device details are useful too.

Account questions

Use the email connected to your account when possible, but never send a password, MFA code, or client access code.

Privacy or security

Send a brief description without client names, clinical details, or sensitive screenshots. We’ll arrange a safer next step if needed.