Using Helo Echo
The practical questions: what clients see, how transcription helps, how phone control works in the room, and which modalities fit.
What can clients see?
Clients sign into a separate portal built around their own work. They can use their journal, open their BLS room, review assigned resources, and work with forms or documents their therapist has shared.
Clients can customize the color of their BLS room background and ball. They can change the size of the ball. They have access to worksheets that explain EMDR concepts and teach grounding techniques. They have access to a journal that tracks the information they share.
The therapist decides what is available. Clients do not see the therapist workspace, or clinician-only notes. Clients do not have access to BLS controls.
What is Quick BLS?
Quick BLS is the fastest way to open a bilateral stimulation room. It does not require an account or connect to a client chart, and the temporary session is not saved as a clinical record. A therapist can create a temporary link and then share the link with the client. The therapist can control the bilateral stimulation and choose the speed, direction, timing, visual style, and audio.
It is useful for trying Helo Echo, checking a device before an appointment, or running straightforward BLS without setting up the full workspace. It may be a better fit for clients with privacy concerns or prefer a more analog experience. The core BLS experience is free.
How does phone control work for an in-person session?
Put the client-facing BLS display on a laptop, tablet, or larger monitor. In the therapist workspace, choose the client and create a phone-control link. Open that link on the phone, and it becomes a small remote with start, pause, reset, speed, direction, and timing controls.
This lets the therapist sit naturally instead of leaning toward the client’s screen. The link works for one BLS room, expires after eight hours, and is replaced whenever a new link is created.
Does Helo Echo write the clinical note for me?
It helps, but the therapist writes the final note. Helo Echo creates a near-verbatim transcript instead of a short meeting summary. That gives the therapist a fuller record of what was said and cuts down on constant typing.
The therapist reviews the transcript, fixes speaker or wording mistakes, decides what is clinically relevant, and approves what gets saved. Helo Echo supports documentation; it does not diagnose or make treatment decisions.
Can a client use Helo Echo without a therapist?
Clients can keep using resources their therapist has already made available, such as journal prompts, preparation exercises, or agreed-upon BLS practice. That does not make Helo Echo self-directed trauma treatment.
Clinical BLS and trauma processing should follow the plan the client and therapist made together, especially when the work may bring up intense material. Quick BLS is available without an account, but each person is still responsible for deciding whether and how to use it.
Is Helo Echo only for EMDR?
No. Helo Echo also works for Brainspotting and other therapist-led approaches that use bilateral stimulation, focused visual work, preparation exercises, scripts, forms, or detailed session notes.
The workspace does not force one protocol. Therapists can use the documents and controls that fit their work and leave the rest alone.
Can I move my notes off the cloud?
Yes. Records can stay in Helo Echo’s encrypted cloud storage for easy access and recovery, or they can be exported and kept offline on an encrypted drive.
Helo Echo includes tools for encrypted offline copies and verification. Each practice still sets its own retention schedule, access rules, backup routine, and legal records policy.